Privacy Policy
Effective date: December 8, 2025
Alfanest Suites respects your privacy and complies with Kenya’s Data Protection Act. This policy explains the information we collect, how it is used, and the choices you have.
Information we collect
- Contact details such as full name, email, phone number, and postal address provided during booking or sign-up.
- Government-issued identification collected at check-in to comply with local regulations.
- Stay preferences—including room selections, special requests, and dietary needs—to tailor services.
- Payment information processed securely through trusted payment providers. Alfanest does not store full card numbers.
- Usage data from our website and guest portal (device type, pages viewed) to improve user experience.
How we use your data
- To process reservations, payments, and security deposits.
- To communicate pre-arrival instructions, stay updates, and post-stay feedback.
- To personalise experiences, including suite preparation and concierge services.
- To comply with legal obligations (e.g., accounting, tax, and security regulations).
- For analytics that help us improve Alfanest services and website performance.
Data sharing & third parties
- Trusted payment processors and banks to complete transactions securely.
- Technology partners providing booking tools, guest portals, or email communications.
- Service providers (e.g., housekeeping, transport) who assist in delivering hospitality experiences.
- Regulatory authorities when legally obligated or required for security reasons.
Data retention
- Guest profiles and reservation records are kept as long as necessary to provide services, uphold legal requirements, and manage future bookings.
- Financial records are retained in line with Kenyan accounting regulations.
Your rights
- Request access to the personal data we hold about you.
- Ask for corrections to inaccurate or outdated information.
- Request deletion of data where legally permissible.
- Opt out of marketing communications via the unsubscribe link or by contacting our team.
Security measures
- We employ encryption, access controls, and regular audits to protect guest data.
- Only authorised team members access personal information required to fulfil their role.
Contact us
- For privacy queries, email info@alfanestsuites.com or write to Data Protection Officer, Alfanest Suites, Eastleigh 1st Avenue, Nairobi.
This policy is reviewed periodically. Updates will be posted on this page, and significant changes communicated via email. For terms related to bookings, see our Terms & Conditions.